Performance Policies

Performance Times

SJCT events generally begin at 7:30 pm for evening events, with the exception of student and HD programs that begin at 1:00 pm or 7:00 pm; all Sunday matinees begin at 2:00 pm. Doors open one hour before each event.

Returning a Ticket

Ticket sales are final. Refunds may be given only in the form of gift certificates or a donation to the Theatre on or before the date of the ticketed performance.

Exchanging Tickets

Seats within the same performance may be exchanged. Any difference in price will not be refunded.

Waiting List for Sold Out Performances

Please arrive one hour before a sold out performance to have your name put on a waiting list at the Box Office. If seats become available, they will be offered 15 minutes before the performance begins.

Free Admission for Those Who Can't Afford a Ticket

Anyone who is unable to afford a particular event at the Theatre may request a free ticket. Simply ask at the Box Office (we do ask that no more than two tickets per family be requested for any one performance).

Show cancellations will be posted by 4:00 pm on our website and marquee each performance day (matinees by 11:00am).

SJCT Inclement Weather Policy

In the event of a cancellation by SJCT:
If SJCT cancels a performance due to inclement weather, SJCT will exchange your tickets for another performance of the show (or provide a gift certificate in the amount of the ticket purchase).  A refund of your tickets is an available option, but we ask that you consider supporting SJCT by either accepting gift certificates or making a contribution to the theatre in the amount of your tickets.  If neither of those options is acceptable, we will be happy to refund your tickets.

In the event that SJCT has the performance, but you cannot attend due to weather: 
If SJCT does have the performance, but you cannot attend the performance due to inclement weather, SJCT will exchange your tickets for another performance (if available) or provide gift certificates in the amount of the ticket purchase. In order to exchange your tickets, please call the Box Office before the show time and arrange for the exchange.  No refunds are available if the performance occurs as scheduled.

We thank you for your patience as we deal with any weather challenges!

Public Health Concern Plans: Coronavirus

SJCT’s Plan for Closure/Performance Cancellation

  • SJCT is currently encouraging volunteers and staff to wash hands frequently and stay home if feeling ill. 
  • At any time, if the Health & Community Services Department recommends the closing of schools due to coronavirus, SJCT will close as well for the duration of that time. 
  • Performances during the time that SJCT is closed will be cancelled. 
  • If possible, we will work with the presenting artists to reschedule once SJCT is open again.
  • Tickets will automatically be transferred to rescheduled performances.
  • In the event that rescheduling is impossible OR if a patron cannot attend the new performance date(s), a full refund will be issued.
  • Following any such closure, SJCT will implement any recommendations by the Health & Community Services Department for disinfecting the building.